Customer Testimonials
I highly recommend Lou Fusz Ford of Highland! Stephanie and Mike made the process so easy. I will definitely be back for my next purchase.
Very helpful & accomodating
Ryan, and Mike made it extremely easy and stress free as possible! Absolutely thrilled about my new car!
Thank you, Stephanie for helping get our son hooked up with his first auto purchase. We highly recommend working with Stephanie. She's very easy to work with, answered all of our questions and even checked that we loved the car a few days later.
I purchased a new vehicle over the past weekend and had a great experience at this dealership. My salesman Chad was great to work with and made everything simple and easy.
These people are the best! We had a problem with our Transit Van RV. The service dept and Tracy got on right away found the problem and fixed it. The important item was their diesel department was booked two weeks out and they immediately help us out! Oh, and as we waited Randy sold us a new Mustang! Wonderful people. Thank you Scott for being you. Donn
From the first time I walked in to the time I left service was absolutely amazing Ryan was a great help you guys have a great guy there very professional and shout out to the financial department as well had a guy they call bob again amazing super friendly I would recommend this dealership to anyone in the area or surrounding areas I will definitely send my friends, family here I will be coming to Ryan for cars for a lifetime now!!!YOU NEED A CAR THIS IS THE PLACE TO GO!!!!
I drove two hours to see a truck. It was raining and they pulled into the service bays early in the afternoon so it be dry for us to have a look. Ryan and Richard stayed two hours pass close on a Friday night. It was truly a pleasure to do business here. I highly recommend you visit these guys for your next purchase.
Repair needs were a little stressful at first, but once issues were addressed and repairs made, the dealer went the extra mile to make this customer happy. Mission accomplished.
Great place! Vanessa the young lady in service kept me informed and helped me out when I had to bring my truck in from another mechanic who had screwed it up. She kept me up to date on what was going on and documented everything I asked her to document and take pictures of. They got my truck taken care of and fixed properly. Highly recommend them, and Vanessa as well!
Brandon Winfrey was a great help an no pressure salesman.
I purchased a car for my daughter today. I was very pleased with how we were treated and with our car. Our salesperson was Brandon and we really appreciated his friendliness and professionalism.
Nice people here
A nice Hometown feel dealership that takes customer service seriously. We have purchased numerous vehicles from Tri-Ford now Lou Fusz Ford of Highland and Chad Bade has always went above and beyond with attention to detail along with Mike Huber in aiding with getting the best deal. Chad is very seasoned and knowledgeable with showing the vehicles features and amenities to you.
I worked with Brandyn W. And Wyatt M. at the Highland location. They helped me buy the car that was right for me. I highly recommend them for your next purchase. Great communication and very knowledgeable.
"The Works" service was done in a timely manner as I waited for my vehicle to be finished. Afterwards, the Service Manager explained to me upcoming work which would need to be performed but did not push me to have the work done immediately. That was greatly appreciated.
Chad Bade is very knowledgeable and helpful with Ford products. More importantly...he pretty much tells it like it is and gets it done...great to do business with. I was happy to meet Tory and James in service too.
Great people! Brandon Winfrey was very easy to work with. I highly recommend Lou Fusz Ford of Highland.
I went to a few dealerships in town on a whim to try to locate a vehicle that would be a little better for me and my family, and Brandon Winfrey from Lou Fusz Highland was hands down the most communicative and kind person I spoke to that day. He never interrupted me, listened to my concerns and seemed genuine about finding potential savings for me while in my search. Being a salesmen, I know his ultimate goal is to make a sale, but even with that notion I never felt overly pressured or condescended. And while I didn't ...
Ryan and Wyatt helped me get my dream car. Great service and nice people.
I am very pleased with the used Ford Escape that I just purchased from Lou Fuse. It is a beautiful car and my first flex vehicle. It is nice to see the tradition carry on with good service from the old Tri -Ford dealership to the new Lou Fuse ownership. This is third car I have gotten there. Ryan was very patient with my questions and a pleasure to work with. So was Mike in the office with the paperwork. Thank you again, Kevin
People make fun of me because I have my car serviced here. What can I say. The service people take good care of me!
Impressed with the extras done on the trade in; Eric was professional and fair. Good experience.
Chad Bade is the best salesman around! This was my first ever car purchase and Chad made it the easiest for me. He listened to what I wanted and made all my dreams come true with my new Ford Bronco. He spent time to show me all the features of the car and took the time to explain everything. He truly is the best of the best!! Go see him for all your car needs😁
I got a great deal on a used car.. fair price on my trade-in too. Our salesman Ryan was very attentive and knowledgeable about the car, Mike handled our deal professionally and Wyatt made us comfortable with all the paperwork. I'd definitely buy from the Highland, IL Lou Fusz store again.
I’m not normally one to write reviews, but I feel like I need to express myself after visiting Lou Fusz Ford. I had a very pleasant experience at this place. Great service, great people, and great prices! If you’re looking for a someone to set you up with a quality vehicle I highly recommend you ask for Ryan. Great guy.
Everyone at this dealer has been wonderful! The service department has always been superb! Melissa always seems to go the extra step to give great customer service!
I was looking at a truck on the lot and Ryan Grotefendt came out to see if I needed any help. I told him I dont wanna spend all day at the dealer so he worked fast to get me an offer on my trade while i drove the one i was looking at. After the test drive i went home and did everything over the phone and only went back to sign final papers and leave with the new truck. Everything was easy, fast and went smooth. I even got a call aftwards just to check in and make ...
Salesman was real nice listened to what I wanted and didn't rush me to buy. I liked the fact that they didn't try to take advantage of a woman. Chad Bade did a great job.
Thanks Chad Bade for getting me setup and explaining all the features of my new Ford Edge. It is so fun to drive! Lou Fusz Highland is always great about taking care of all vehicle needs.
Love my new ride from Lou Fusz Ford of Highland! Thank you Chade Bade for taking the time to explain everything and helping me get it all set up. Shout out to everyone at the dealership for always caring for our vehicles and us!
I have gone to another Ford dealership in the area but no more. Today I had a flat tire in my Lincoln in Troy Illinois no Lincoln dealership around so I have to go to Ford and everywhere I called was unavailable for days. I called them and the gentleman Tim was so kind and understanding and told me to bring it in and they would work me in. I was so relieved they greeted me ..the waiting area was great had wifi I was able to do work while I waited they got me on my way so fast. ...
Chad B was my salesman and he did very well at explaining everything, answering all the questions I had, and very considerate & flexible about my time. Overall a very positive experience, and I would recommend Lou Fusz Ford to anybody!
our experience with chad bade and the dealership was great and as we expected. we will be back for more in the future!
Best place to buy a car. Kindest staff. Our salesperson rearranged his schedule to meet our needs for us to buy the car. Finance was wonderful and very helpful with all information we needed. They went above and beyond to provide great customer service. I will only buy cars from them now. Best experience I've ever had.
We were in a brand new thirty ft Class A RV coming from Elkhart Indiana. We could not get any dash heat and we heard a loud noise coming from the rear end. Without prior notice we stopped by Lou Fusz Ford in Highland trying to get help as our trip was taking us to Las Vegas. We have never received better service by better people. They did everything they could to help us, fixing the heat and discovering a major problem in our rear axle. The hospitality they showed us was above and beyond. Tracy, Tory and Jim did ...
So far, they've done a good job identifying issues with my Ford vehicle and fixing it. Prefer their analysis over Dobbs and they are pretty competitive to Dobbs pricing or occasionally beat their pricing. The available loaner vehicles is also nice, especially since I have a farther drive to their dealership.
Wyatt Bastien took great care of us when all the salespeople were busy with other customers. He was nice, polite, and answered all of about accessories and upgrades for my vehicle. When my taxes come in I will be seeing him to accessorize my vehicle even more!
Awesome staff
Service department manager Jason Hendrix won't let you down.
Fast and friendly
Recall work didn't take long. Everyone was friendly and helpful.
I was going to the doctor and my tire warning sign was on and saw tire pressure was at 21. Went to Lou Fusz Ford Highland, and they already were working on other peoples cars. The service department fit me in and fixed my tire. Very much appreciated. THANK YOU LOU FUSZ FORD OF HIGHLAND!
Probably one of the best experiences I’ve had at a dealer and the salesman Tyler was fantastic. Recommend going to him if you stop in
We had a water pump and timing belt replacement done on our Taurus. The team at Lou Fusz got the task completed a week before promised! Great job!
We recently broke down while traveling from Michigan to Florida and stopped in the closest dealership we could find that could accommodate a large motor home. Melissa was very sweet and worked with us to get us back on the road the same day and for a lot less than expected. We were at their mercy, and 2 hours and less than $300, we were back on the road. They even let us use a loaner car to get dinner until a tech was available. Will definitely consider stopping for service as needed on our trips through.
Great service alot to choose from.
Tyler was outstanding. Through the entire process, Tyler did a great job and was trustworthy.
Treated us very professionally and kind
Service was easy to schedule. In addition to the oil change and detail I took the car in for, they found the rear brakes needed replacement along with the fuel filter. They did an excellent job and returned the car to me in a timely manner. I really appreciate them identifying the brake issue. Very good people work at there.
Definitely recommend this dealership!! Very pleasant experience to trade in my vehicle. Started on the phone with Scott (Sales Manager), then met with Keith and he took the time to show me all the great features of the car, and then completed the paperwork with Mike. All the guys were great to deal with!!
The salesman Tyler Larson and the finance person were both wonderful to deal with. The Ford Edge was clean and full of gas. I would recommend this Dealership to all my friends. There was no hard sell tactics, just a small town atmosphere. Which was a good experience after going to St. Louis dealerships. We will use them again.
Tyler is sales and Mike doing all the paperwork were great to work with. Answered all my questions and treated me with respect.
Lynn & I would like to THANK Tory Ernst and service specialists for being so helpful and understanding by getting our Ford powered motorhome in for repair during a recent visit to Highland. The repair was done perfectly and allowed us to travel on schedule. We are very grateful for the professional and friendly service we received at Lou Fusz Ford in Highland.
Jason Henrichs (Service Manager) continues to go above and beyond whenever I’m having one of my vehicles serviced. He runs a well “Oiled” service department and is the epitome of what a service manager should be. Service managers at other dealerships should emulate Jason’s leadership style so they too can achieve the many successes he enjoys every day.
Very pleasant and professional.
Tyler Larson was the perfect salesman for my recent trade. All together we spent less than 1 hour at the dealership. He was polite, understood what we were looking to accomplish, and straight forward. I will absolutely use Tyler again for my future car buying needs.
Great service department, very impress!
Nice building no good deals
Excellent service department
Keith Poss helped me fulfill a dream of owning a new mustang gt. The ordering process right now is crazy. Keith did everything in his power for me, kept me informed, and reassured me that everything was going to work out. I highly recommend Keith at Tri-Ford, Highland, IL.
Anissa and the staff made our experience a pleasure! We got the car we wanted and am very happy. Thank you!
Very helpful
Great service from kieth
We had a continuing issue with my Ford Focus after taking it to a local automotive shop for the past month or more multiple times. Finally gave up and took it to Tri Ford to get a good check over on it and some other things on the car taken care of. Turns out the local shop still did not do the job properly after the last time so thank goodness for the service team here. The team is amazing and so friendly. Even over the thanksgiving holiday they managed to get my car back to me in a reasonable ...
Like the way Tri Ford services, treats and very thorough in there service department
Nice Folks did a great job working with me and getting my truck all aligned! and got me in during a busy week!
The staff is always super friendly, professional, and courteous! Their pricing and service work is very competitive. Some dealerships have a bad rep for overpricing but I haven’t seen this at Tri-Ford. Been a customer for 5 years.
Very nice and helpful with the whole process
Great service friendly staff
Keith Poss & Eric did a great job of finding the 2020 vehicle I wanted to trade for, as well as outfitting it for my current needs, Thanks Guys, Great Job !
Tri Star rocks!
Great, timely service and a friendly staff...
Wonderful customer service
When I provided my vehicle search parameters, the sales person showed me exactly the car that fit what I was looking for. The number quoted to me as the drive-away cost *never* changed. Tri Ford has been the best experience I've ever had buying a vehicle - and I have bought 14 different vehicles, all from different sellers/dealers.
They do it right! Customer service and car repair. With driving a few extra miles to get it
Everything went fine got my oil changed tires rotated and was treated very nicely.
Dependable service department