Just took my truck in for an electrical issue with the fuse box which I had already found the TSB pertaining to it. Did not mind paying the $180 service diagnostic fee but was told that BOTH of my truck’s batteries tested bad (have pw stating this also) and needed to be replaced. I questioned them about this as I had just replaced 1 battery (2 Mo ago) and had other battery checked at same time. Was told no both are bad. Started up my truck on the bad batteries and drove straight to NAPA (where I bought battery) and had them test both…ZERO ISSUES!!! Faulty test equipment, untrained tech, scam to sell me batteries???? It’s anyone’s guess but if I can’t trust a dealership to be able to give me straight answer on testing a battery I can trust to actually work and diagnose my truck. Never going there again.

I highly recommend Lou Fusz Ford of Highland! Stephanie and Mike made the process so easy. I will definitely be back for my next purchase.

Very helpful & accomodating

Ryan, and Mike made it extremely easy and stress free as possible! Absolutely thrilled about my new car!

Thank you, Stephanie for helping get our son hooked up with his first auto purchase. We highly recommend working with Stephanie. She's very easy to work with, answered all of our questions and even checked that we loved the car a few days later.

I purchased a new vehicle over the past weekend and had a great experience at this dealership. My salesman Chad was great to work with and made everything simple and easy.

These people are the best! We had a problem with our Transit Van RV. The service dept and Tracy got on right away found the problem and fixed it. The important item was their diesel department was booked two weeks out and they immediately help us out! Oh, and as we waited Randy sold us a new Mustang! Wonderful people. Thank you Scott for being you. Donn

From the first time I walked in to the time I left service was absolutely amazing Ryan was a great help you guys have a great guy there very professional and shout out to the financial department as well had a guy they call bob again amazing super friendly I would recommend this dealership to anyone in the area or surrounding areas I will definitely send my friends, family here I will be coming to Ryan for cars for a lifetime now!!!YOU NEED A CAR THIS IS THE PLACE TO GO!!!!

I drove two hours to see a truck. It was raining and they pulled into the service bays early in the afternoon so it be dry for us to have a look. Ryan and Richard stayed two hours pass close on a Friday night. It was truly a pleasure to do business here. I highly recommend you visit these guys for your next purchase.

Repair needs were a little stressful at first, but once issues were addressed and repairs made, the dealer went the extra mile to make this customer happy. Mission accomplished.

Called to see what was happening to my radio. Asked what the price would be for them to look. They kept shirting around the question, said they would look at it. Again what will it cost. Never was given an answer till I picked it up. $180. Seems pretty price. And that was not included in then quote I received. Said it would be about 2 hrs. 5 hours later. Sorry not sorry will not be back.

Most uncaring, untrustworty, untruthful, and incompetent service department I have ever delt with. Beware, if you are truthful about the service department the manager, Adam, will shun you, for he cannot take criticism. Along with my family, and being loyal customers of this dealership for 20 plus years (prior to Lou Fusz taking over) this has been nothing short of sheer disappointment. Beware of the service department and make sure they are completing what you pay for. Also if they promise they are going to do something at a later date, get it in writing. There are plenty of trustworthy dealers, with competent service departments. I suggest you look past Lou Fusz in Highland for service. Due to the issues and quite frankly, service manager Adam's attitude, family wide we have purchased 4 new or used vehicles from another dealership and currently have had great success.. Those needing vehicle service, Beware of Lou Fusz, Highland.

Great place! Vanessa the young lady in service kept me informed and helped me out when I had to bring my truck in from another mechanic who had screwed it up. She kept me up to date on what was going on and documented everything I asked her to document and take pictures of. They got my truck taken care of and fixed properly. Highly recommend them, and Vanessa as well!

Brandon Winfrey was a great help an no pressure salesman.